STJ will analyze the legality of charging fees when
Feb 28, 2024 8:52:13 GMT
Post by xyz3800 on Feb 28, 2024 8:52:13 GMT
The 3rd Panel of the Superior Court of Justice will judge, this Tuesday (12/3), an appeal by the Consumer Protection Association of Rio Grande do Sul against the decision of the state Court of Justice that recognized the legality of charging the convenience fee for tickets purchased online on event websites. The rapporteur is Minister Nancy Andrighi. 123RF Association filed an appeal to the STJ against a decision that recognized the legality of charging the convenience fee for tickets purchased online 123RF In the action, the association sues the company Ingresso Rápido and states that the abuse lies in the fact that the consumer, in addition to paying a high convenience fee to purchase the ticket online, also has to go to a ticket delivery point or face queues on the day of the event to validate the purchase. In practice, websites charge an average of 20% of the ticket price for an event.
Charging different prices violates article 39 of the Consumer Protection Code, since companies calculate the convenience fee charged to the consumer as a percentage of the ticket value according to the sector purchased. The provision classifies the increase in the price of a product or service without just cause as an abusive practice. Therefore, the convenience fee must be fixed for all available events and cannot have any relationship with Exit Mobile Number List the value of the ticket sold. Legality declared In 2016, the 16th Civil Chamber of TJ-RS declared the legality of charging the convenience fee when purchasing tickets through websites. According to the decision, it is not a single and mandatory mechanism for users to purchase tickets for shows or sporting events, but rather a mere option, made available to consumers. “The service offered by has an optional and facilitative nature, not obliging consumers, much less giving them this as the only and exclusive option.
If the user/consumer wants to guarantee their entry through the conventional system, this is perfectly possible and without the 'convenience fee', as long as, of course, they go to the respective points of sale, on the scheduled dates and times, being subject to to possible setbacks, such as waiting lines”, stated the collegiate.other words, Law 12,8began granting the privilege of mitigating penalties to companies that effectively implement anti-corruption procedures, such as codes of ethics and conduct, as well as the ombudsman and reporting channel, in order to prevent the practice of illegal acts and implement effective internal change. For this reason, it also began to change the perspective and relevance given to compliance , giving it a criminal aspect. Consequently, criminal compliance has emerged in recent years as an alternative for preventing economic crime and becoming an activity that is part of a company's daily routine.
Charging different prices violates article 39 of the Consumer Protection Code, since companies calculate the convenience fee charged to the consumer as a percentage of the ticket value according to the sector purchased. The provision classifies the increase in the price of a product or service without just cause as an abusive practice. Therefore, the convenience fee must be fixed for all available events and cannot have any relationship with Exit Mobile Number List the value of the ticket sold. Legality declared In 2016, the 16th Civil Chamber of TJ-RS declared the legality of charging the convenience fee when purchasing tickets through websites. According to the decision, it is not a single and mandatory mechanism for users to purchase tickets for shows or sporting events, but rather a mere option, made available to consumers. “The service offered by has an optional and facilitative nature, not obliging consumers, much less giving them this as the only and exclusive option.
If the user/consumer wants to guarantee their entry through the conventional system, this is perfectly possible and without the 'convenience fee', as long as, of course, they go to the respective points of sale, on the scheduled dates and times, being subject to to possible setbacks, such as waiting lines”, stated the collegiate.other words, Law 12,8began granting the privilege of mitigating penalties to companies that effectively implement anti-corruption procedures, such as codes of ethics and conduct, as well as the ombudsman and reporting channel, in order to prevent the practice of illegal acts and implement effective internal change. For this reason, it also began to change the perspective and relevance given to compliance , giving it a criminal aspect. Consequently, criminal compliance has emerged in recent years as an alternative for preventing economic crime and becoming an activity that is part of a company's daily routine.